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Humana Ranks #1 in J.D. Power Commercial Member Health Plan Study – in Florida and Texas

Friday, May 15, 2020  
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Humana highest ranked Commercial health plan – based on member satisfaction – in all six categories J.D. Power tracks

Leading health and well-being company Humana Inc. (NYSE: HUM) announced today that it is ranked #1 in Florida and Texas in the 2020 J.D. Power ranking of Commercial member health plans. Humana has a long history serving customers in both states, from employer-customers and their employees, to Medicare, Medicaid and military members with TRICARE coverage.

The J.D. Power 2020 U.S. Commercial Member Health Plan Study focused on the member experience with the health plan, and does not delineate between small and large employers. The study ranks health plans in six categories: Coverage and Benefits; Cost; Provider Choice; Information and Communication; Customer Service; and Billing and Payment. Humana ranked #1 in all six categories in Florida and Texas.

“Both Florida and Texas are critically important to Humana, across all of our product lines, so it’s a tremendous honor for us to be rated #1 by our Commercial members in these states,” said Chris Hunter, President, Humana’s Group & Military Segment. “In the midst of the COVID pandemic, our company continues to take steps that are meaningful to our customers – from helping them better afford COVID testing and treatment, to providing a range of initiatives for our employer customers – to help them get through the crisis. Anytime we receive recognition such as this J.D. Power award, it reminds us that we need to keep doing everything we can to provide the timely support our customers and other key stakeholders count on from Humana.”

For its 2020 Commercial Member Health Plan Study, J.D. Power collected data from health plan members from January to March of 2020. The national study was conducted among Commercial HMO, PPO and POS health plan members, and is based on responses across 135 different health plans in 21 market-based U.S. regions.

“What excites us the most about this recognition is what it says about our Commercial members’ experience with Humana – across all six categories J.D. Power tracks,” Hunter added. “Clearly, our focus on product innovation, customer service, and offering affordable health plans is making a difference for our members in Florida and Texas. Our approach in these states is no different than our approach in the many other parts of the country where we offer Commercial coverage; for all of our employer-customers, our goals are consistent – to provide options that enable them to offer affordable health coverage and care to their employees.”

In addition to ranking #1 among members in Florida and Texas, Humana ranked #2 overall in the five-state East South Central region, which includes Kentucky, Tennessee, Louisiana, Mississippi and Alabama.

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